Ladolcevita Inland Resort (“we”, “our”, or “us”) values your privacy and is committed to protecting customer information.
This Privacy Policy explains how our Messenger AI Console handles information received through Facebook Messenger.
When customers send messages to our Facebook Page, the system may collect:
We do not collect sensitive personal information unless voluntarily provided by the customer during the conversation.
The information is used solely for:
AI-generated suggestions are reviewed by staff before sending in most workflows.
Our system may use artificial intelligence to help generate suggested customer support replies.
The AI system uses internal resort knowledge and conversation context to assist staff in preparing responses.
We do not sell customer data or use conversations for advertising purposes.
We do not sell or rent customer information.
Information may only be accessed by authorized Ladolcevita Inland Resort staff and technical administrators responsible for customer support operations.
We take reasonable technical and administrative measures to protect stored information against unauthorized access, misuse, or disclosure.
Customer conversation records may be retained for operational, training, customer support, and quality assurance purposes.
This application uses Facebook Messenger APIs and complies with Meta Platform policies and requirements.
If you have questions about this Privacy Policy or your data, please contact:
Ladolcevita Inland Resort
Cabadbaran City, Philippines
Facebook Page:
https://www.facebook.com/ladolcevitairesort
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.